Public offer — terms of service

1. What we provide

Access to search and the AI consultant for your online store: catalogue ingestion, search on your website, a dashboard with statistics and settings, a widget and API within the selected plan.

Plan scope and prices are published on the pricing page and at /api/public/v1/tariffs. The dashboard uses that same source.

2. Trial period

A new store receives 30 days of full access without a card or payment. The subscription does not renew automatically after the trial. To continue, choose a plan and top up the balance.

3. Term, payment and renewal

The Growth, Business and Enterprise plans include a result check. During the first two months we compare the proportion of empty results and additions to cart from search with you; the pre-connection figures are recorded in the dashboard. If there is no improvement in two months, the second month is free and the agreement ends without obligations for you.

• The subscription is paid in advance, monthly or yearly.
• Annual payment reduces the price by 15%; twelve months are charged together.
• Payment is deducted from the dashboard balance, topped up by card through a payment service or by invoice for legal entities.
• We email you 7, 3 and 1 day before expiry. If the balance is sufficient, the subscription renews automatically for the same period.
• The next period starts at the end of the previous one, not on the charge date; the billing day does not move.

4. What happens if you do not pay

We do not switch off search in your store. The shopper is not responsible for a missed renewal, and an empty search page would harm you more than us.

• For the first three days after expiry, everything works as before, allowing time for an invoice payment or another card charge attempt.
• After that, search enters basic mode: exact word matches remain, but typo correction, keyboard layout correction, transliteration, synonyms, search by phrase meaning, adaptive ranking and the AI consultant stop working.
• Nothing is deleted. The catalogue, settings, synonyms and statistics stay in place and are re-enabled immediately after payment.

5. Plan limits

Limits are soft: exceeding them does not disable the service during a paid period. We notify you in the dashboard and by email; overage is resolved by upgrading the plan or buying an extra package.

We do not count search queries. The plan depends on catalogue size and the number of consultant conversations; a successful advertising campaign does not increase your search bill.

6. Your obligations

The “Powered by Anmarto” badge under results and in chat is part of the terms and must not be removed: the subscription price takes this visibility into account. Removal requires a separate written agreement.

• Provide accurate catalogue data and have the right to use it.
• Obtain your shoppers’ consent to data processing and publish your own policy. The widget operates on your website, and the relationship with shoppers remains yours.
• Protect access keys: requests with your key are treated as yours.
• Do not attempt to damage the service or create load that disrupts others.

7. Availability and liability

We aim for uninterrupted operation and publish service status. Planned maintenance is announced in advance. Availability commitments with monetary compensation apply to plans whose descriptions state them.

Our liability is limited to the amount paid for the current period. We are not liable for lost profit or failures of your website, hosting, payment service or communication networks.

8. Refunds

• Unused balance is refunded on written request within 10 business days.
• Cancellation within 14 days of the first payment results in a full refund for the paid period.
• Later refunds are proportional to unused days, less the cost of one-off services already delivered.

9. Termination

You may stop using the service at any time by writing to the address below. We may suspend service for a breach of section 6 after giving notice and reasonable time to remedy it.

10. Changes

New versions are published on this page. We give at least 30 days’ notice of material changes and price changes. The price of an already paid period does not change.

11. Disputes

First submit a written claim; a response is provided within 30 days. If no agreement is reached, the dispute is heard at the operator’s location in accordance with applicable law.